Return & Exchange Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Our Standard Return Policy -

Returns are authorized for unworn Products 

• Returns/exchanges must be made within 14 days after the receipt of the product.
• Upon delivery, you accept sole responsibility for your orders.
• All items must be unworn, unwashed, and in original packaging.
• To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

• Once your items reach our appointed warehouse(which we will email you the address) and inspected, we will email you a notification of receipt.

• Please note the discounted items cannot be returned or exchanged.

• We can only process returns and exchanges for items purchased directly from OXYZONE website. If you purchase our product from Amazon or other retailers, please contact them directly for a return or exchange.

Notes:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Returns are refunded in the method of original payment.;

Unauthorized Returns and Worn Garments -

Refunds and exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back.

If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.

Refund (if applicable) -

• If the order is cancelled before the product is shipped or produced, you will get full refund, the refund will be processed within 14 days.
• Once your return reach our appointed warehouse(which we will email you the address) and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund or exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment
  within 10 business days

Satisfaction Guaranteed -

If you're not satisfied with your first purchase of OXYZONE underwear, we’ll make it right by issuing a refund or allowing you to exchange. Just contact us and let us know whether you'd like a refund(excluding delivery charges) or an exchange.

• The guarantee is applied only for your first order in oxyzone.org.
• This policy can only be used once for each recipient address, one unit (piece, set) of goods
• All requests must be made within 14days of purchase.
• If you choose to replace an item, we will ship the replacement to you free of charge.
• For all other returns and exchanges, please see our standard return policy.

If you have more questions, please contact our customer service at: market@oxyzone.org