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In case there is a failure in payment, please retry and keep the following things in mind:
Yes, we charge a flat fee of ₹25 for Cash On Delivery (COD) orders.
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
To place your order, follow these steps :
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as TSS Money to your The Souled Store account which will reflect within 24-48 hours of initiation.
You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
The Souled Store provides FREE shipping for all orders above ₹445 in India. A shipping charge of ₹50 is payable only on orders below ₹445. Minimum order value should be ₹199 (excluding GST).
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.
Yes, you can club offers specifically available for the member.
The Exclusive memberhsip is non-refundable and non-transferable. Your annual/monthly membership may be canceled by The Souled Store in case of misuse or for any other reason, at the sole discretion of The Souled Store. In the even of cancellation, your membership fee will be refunded on a pro-rata basis.
All benefits associated with The Souled Store Exclusive are available for a year. We will keep adding new benefits round the year - regularly check out website/social media for updates.
The annual/monthly introductory offer of Rs. 299/199 is excl. GST. The Souled Store may revise this annual/monthly fee at any time, without prior intimation. However, such price change will not affect anyone who has already purchased the membership.